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T620 serial number 00000 and description "HP Thin Client"

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This is more of me sharing the solution I found to this problem. Found a couple of entries asking but not listing a solution.

 

My issue consists on thin clients not reporting the proper serial number and only showing zeroes in the console. Also the description shows a generic "HP Thin Client" as opposed to the actual model number.

This is a problem because I cannot get a report on patches currently installed in the client. I also have issues when I try to reimage one since the console cannot properly tell if the model matches the image.

 

Current setup I am running is console and client 4.7 SP 6.

 

I found that the WMI is corrupted. I ran a command on them: wmic BIOS get serialnumber and it gives me an error. I took a separate unit and put a fresh image in it. I then backed up the MWI, moved it to a broken unit and restored that backup on the broken unit. It fixes the issue and now the broken unit reports fine and allows reimaging without a problem.

 

Commands I ran:

on a newly imaged unit:   winmgmt /backup c:\backup

Copy that backup file to a broken unit (Ex. c:\Temp\)

On a broken unit:

winmgmt /restore c:\Temp\backup 1

 

Reboot.

 

Thin client should report serial and type of unit just fine now.

 

 

 


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