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How to Escalate support past Customer Engagement team

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I have a problem with my workstation that HP support will not fix despite having extended warranty on the workstation.

It seems the Customer Engagement Centre is the new name for Customer complaints and so far they have not supported me on this case.

I cannot see anywhere that will now help me resolve this issue.

The Customer Engagement team are the top of the tree, so I have nowhere to go to request help.

There are no phone number sthat I can use, chat is not able to help, referring me to the CCustomer engagemment team

 

The pc is getting to the end of its 5 year life cycle and I was hoping to upgarde to the next revision when it finishes but on this scale of support I'm not sure if I want to.

 

Does anyone have any helpful ideas where I can go next?


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