Product Number: G6F30AA#AB4
t620/W8/4C/16GF/4GR/W/TC
Spare Number: 768245-001
BID = 14WWFTCM603#SAB4#DAB4
I had a t620 with a failed hard drive. Had this same one replaced for the 3rd time in a year with the same issue.
This time the replacement comes (after waiting 4 weeks - no stock in New Zealand and maybe Australia?), I boot it up and find Windows is not activated. Plug in ethernet, does not activate automatically.
I go into Windows Activation and find the message: This product key doesn't work. You might need to get in touch with the store or company you brought Windows from, or you can buy a new key from Microsoft.
No thanks MS I should already have a licence with this TC.
Notice the the product key is showing *****-FVR83.
After repeated attempts it does not work.
I use ProduKey to get the BIOS OEM Key. Paste this into the product key area. Get the same message.
Thinking this is an image problem I use ThinUpdate and download the latest image (WES8-64 Image 14WWFTHM601 Sept 2017) dated 30/3/18.
Re-imaged thin client. Get exactly the same result. No activation.
Called HP and logged an issue with the replacement. They eventually log in and see the issue.
They spend 30 minutes trying to check the BIOS key which they confirm is correct. They try to activate with the key and get the same issue I am getting.
They say it's a software issue and to re-image the thin client. I did this a 2nd and 3rd time, same issue.
Eventually get another replacement sent to me. It has the same problem!
While dealing with this I get another identical t620 W8 TC from a different customer with a failed hard drive and log a warranty case.
Get the replacement. Same issue again right out of the box! It will not activate.
This time the issue is escalated, the person went over re-imaging the TCs, activating the keys etc.
I find that 2 of the TCs do no even have BIOS OEM keys - or at least ones that ProduKey cannot find.
I notice the the product key is showing *****-FVR83 on all repacements I have recieved. This must be part of the image.
The person on the phone says it must be a bad unit and he will get it replaced. They assure me the next ones will not have the same problem.
In the mean time I decide to try earlier images via ThinUpdate. There were ones from 2015 and 2016 listed.
The re-imaging process works as usual but the TCs will not boot with either of these images, say no boot device detected.
I try 2 different thin clients and 3 different USB drives, same issues.
I get the 4th replacement from the courier. Plug it in. Can you guess what happens next?
SAME ISSUE, WINDOWS WON'T ACTIVATE.
I have wasted hours on this troubleshooting and on the phone with HP.
I have waited days, weeks for replacements and I have gotten nowhere. HP tell me no one else has reported this issue.
I cannot belive this - this must be a bad batch of t620s I am in the middle of OR their image is screwed.
Can anyone assist with this or give advice on where to go next?