Hello there,
we purchased a number of HP EliteBook 850 G5 i7 3JX60EA notebooks. All of them happens periodically, that the battery gets complete loss of power while the power supply is connected via USB-C port.
No error messages appear anywhere. System BIOS Q78 Ver. 01.00.05 01/25/2018
Is this a known issue and, if so, how can we resolve the problem?
Thanks for support
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Raumpatrouille