Hello,
I'm having an issue with updating the BIOS on a Z420 Workstation. Product number LJ449AV.
The current BIOS version is 1.02 03/09/2012 and the latest BIOS version is 3.88 05/26/2015. I am downloading the latest BIOS version, in the file sp71579.exe, from here: http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5228608&swItemId=wk_149656_1&swEnvOid=4059#tab1
When I attempt to use the HPQ Flash utility to update the BIOS, a message appears at the end of the Flashing new BIOS step stating An unrecoverable error has occured while flashing the BIOS. Error code = 0x0D (Unknown error code).Here is a copy of the HPQFlash.log file:
07/30/2015 09:41:04.228 07/30/2015 09:41:04.229 --- START NEW HPQFLASH SESSION, HPQFLASH version 4.40.1.1 --- 07/30/2015 09:41:04.231 Command line = 07/30/2015 09:41:06.752 System name = HP Z420 WORKSTATION 07/30/2015 09:41:06.753 System ID = 0x1589 07/30/2015 09:41:06.754 System Serial Number = 2UA22509HT 07/30/2015 09:41:06.756 AT-p supported = 0 (0: not supported, 1 supported) 07/30/2015 09:41:06.757 Version of BIOS in system: 07/30/2015 09:41:06.758 Family = J61 07/30/2015 09:41:06.759 Major version = 0x1, Minor Version = 0x02 07/30/2015 09:41:06.761 Release Date = 03/09/2012 07/30/2015 09:41:08.034 The binary to create HP_TOOLS partition is not present: 'C:\SWSETUP\SP71579\HPQFlash\Installer.exe' 07/30/2015 09:41:08.096 Version of BIOS in ROM update (in CAB file): 07/30/2015 09:41:08.098 Family = J61 07/30/2015 09:41:08.099 Version = 3.88 07/30/2015 09:41:08.100 Release Date = 05/26/2015 07/30/2015 09:41:56.806 Don't need to Backup BIOS files. Either system is not a laptop or BIOS does not support backup from USB device. 07/30/2015 09:41:57.809 ***** Start FLASHING ***** 07/30/2015 09:41:57.833 Start Saving Original BIOS Contents 07/30/2015 09:45:40.720 End Saving Original BIOS Contents 07/30/2015 09:45:40.723 Start flashing (Write) Attempt #1 07/30/2015 09:45:40.724 Start Flash Rom Image (Write) 07/30/2015 09:46:41.003 End Flash Rom Image (Write), bStatus = 0 07/30/2015 09:46:41.006 End flashing (Write) Attempt #1 07/30/2015 09:46:41.008 ***** END FLASHING PROCESS ***** 07/30/2015 09:47:39.207 Exit hpqFlash: Return Code = 0xd 07/30/2015 09:47:39.209 --- END HPQFLASH SESSION ---
When I attempt to boot from a USB drive and use the DOS Flash utility, the following is displayed on the screen:
Transferring System ROM... 100% Verifying System ROM... Error! System ROM is invalid.
I have tried downloading sp71579.exe using two different computers on different Internet connections using different web browsers, but the same issues occur. I have also tried disabling the antivirus but that didn't help either.
Thank you for any help you can provide!