I purchased a few HP 2920-24G PoE+ switches brand new off Amazon last summer to put into a grade school's network. Recently one of the switches has failed. They have a product lifetime warranty so I called and emailed to try and get a RMA. HP is saying that Amazon is not a qualified reseller and they cannot provide support for this schools box. I reached out to Amazon and of course they offered a 30 day return policy that was past, but didn't understand why the manufacturer would not support the manufacturer warranty.
Anyone else run into this issue? I need to try and find some sort of resolution for this small rural school district.
Thanks-