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Elite One 800 G2 lockup on sleep

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Hi there,

 

We have an intimittent problem with a couple of the EliteOne 800 G2 machines that we recently bought.

 

The machines are running Windows 7 Enterprise 64 bit, and are booting from a local 500GB hard disk.

I have installed all the Windows 7 drivers from the HP website and was able to install our windows 7 image once the drivers where installed.

 

However I find that there is a problem getting the machine to wake up from sleep mode, in that nothing I do will get the machine to wake up, not a keypress, or mouse movement or even holding down the power button.

 

Once it gets into this state the only way I have found to get it to respond again is to pull the power cord and re-connect.  The machine will then boot but complains that it can't read the hibernation file and does a normal boot.

 

I did find the setting in the bios for waking on a keypress and checked it which improved things a little, it doesn't crash every time now, just some of the time. It seems worst when it has been asleep for a couple of hours.

 

The other odd thing I found related to this is that I had to switch off AMT in the bios or the machine would just wake straight back up again.

 

Other things changed in the Bios :

 

Secure boot disabled, legacy boot enabled, virtual machine settings enabled, bios administrator password set.

 

Cheers.

 

Phill.

 


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