Dear HP.
My employer has purchased several hundred HP desktop PCs over the last couple of years. Sadly, the mouse scroll wheels are starting to deteriorate - the rubber is becoming slippery with a film of oil on the surface which makes the thing unpleasent to use.
Unfortunately, they are reluctant to contact the suppliers to seek replacements under warranty.
Can I ask what HP's position would be on this please, and would HP be prepared to help out in any way.
I would quite gladly send you the mouse from my desk, so you can experience the issue yourself (which could potentially get me into some trouble at work). At the moment, trouble at work would be preferable to having to use this mouse :-(
Thanks.