I have a Western Digital "My Passport Ultra" external backup drive that I connect to my computer via one of the side I/O board USB 3.0 connectors. I always eject the external drive via the "WD drive utility"menu before I remove it.
I also have a Seagate external drive. It has a power supply and has no option to eject the drive via a menu.
Today, when I removed the Seagate external drive from one of the 2 side I/O board USB 3.0 connectors on my HP Z1 All-in one workstation, the USB 3.0 connectors "died".
The connectors do not detect any external connected storage medium, and I cannot print a document via the USB 3.0 connectors. I think I will have to contact HP Customer self repair and order a new side I/O board . . . or is there another way to fix this problem ? I think there must have been a small voltage overload. The 4 USB 2.0 connectors at the rear side of the computer are working.
Where can I order/buy replacement parts for my computer ?
